Shipping & Returns

Orders are processed as quickly as possible, depending on load and item popularity. Some items have delivery times posted on their product pages. On occasion, there may be unforeseen delays in shipping your order. We make no PROMISE of delivery time(s) as stock changes rapidly, times are estimated. We abide by all CANADA POST rules and regulations concerning prompt delivery. If you have concern on an order and its ship time, email us and we'll give you an estimated ship date.

 

International Shipping: We provide worldwide shipping.

 

Insufficient or Incorrect Addresses:

We have an automated system that creates your package label using data which you have entered while in the shopping cart. We are not responsible for delayed or lost packages due to provided incorrect address. Please review your order confirmation email to make sure the address is correct and contact us as soon as possible if any problems noted. Packages returned to us due to insufficient address info, customer relocation, customer refusal, gated community prevention of access, etc. will require additional ship charges for redelivery.

 

Damaged or Lost in Shipment Items:

If you believe your package is lost, contact us to report the loss so we can request a tracking system search. If your package was damaged in transit, please report damage to the shipping carrier to file a claim for the repair or replacement value of the package contents.

 

To Place an Order:

The easiest ways to place an order is to use our shopping cart button found on the item pages. This cart will allow you to edit the quantity you wish to purchase. Once you have completed shopping, simply select check-out and you will be asked for necessary information in fulfilling your order. We use PayPal and Google services to accept payments. You do NOT need to create a PayPal account to use their service. On the PayPal main checkout page, simply select "I do not have a PayPal account" if you wish to use a credit card.


We understand that sometimes you get items that are not what you expected. Letting us know what you did not like about an item helps us learn what products might need. For example, a new picture, a better description which sometimes gives us ideas about new products to add to the web site.

 

Return Policy:

All of our products are guaranteed to be free of manufacturing defects. Due to the delicate nature of many of our products, we cannot guarantee against breakage after the product is delivered. There are no returns unless the product is damaged in which case you have 30 days after purchase to inform us. You must contact us by using the Contact RIVAGEONLINE form to make arrangements.

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